Privacy Policy

1. Scope

This policy describes how SereneSight Strings (“we”, “us”) processes personal information on serenesight.online and related services.

2. Data we collect

• Account and contact details (name, email).
• Purchase records (modules purchased, timestamps, non-sensitive payment metadata processed by payment providers).
• Technical data (IP address, device type, browser, pages visited) for reliability and analytics.
• Support messages you send us via the contact form.

3. How we use data

• Provide and improve the learning platform and content.
• Process purchases and deliver access to modules.
• Respond to support requests and product feedback.
• Analyze aggregate usage to improve reliability and usability.
• Comply with legal obligations.

4. Cookies

We use essential cookies for authentication and session continuity, and limited analytics cookies to understand overall usage. You can decline non-essential cookies via the banner and your browser settings.

5. Sharing

We do not sell your personal information. We share data with service providers who help us operate the platform (e.g., hosting, payment processing) under appropriate contractual safeguards.

6. Your rights

Depending on your location, you may request access, correction, deletion, or portability of your data. You can object to or restrict certain processing, and you can withdraw consent at any time where processing is based on consent.

7. Retention

We retain data for as long as needed to provide services, resolve disputes, and meet legal obligations. Purchase records are kept for accounting purposes.

8. Security

We apply technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and regular review of our practices.

9. Contact

If you have privacy questions, contact us at [email protected] or by phone at +1 (415) 915-7623. You may also reach us via the contact form.